WITHDRAWAL AND REFUND POLICY

We consider the health and wellbeing of our community to be what matters most. We have updated and made changes in our refund policy to reflect the positive progress our community has made, as well as the safety measures that we’ve implemented that will allow you to enrol in the class(es) of your choice with confidence this season!

REFUND POLICY FOR IN-PERSON and online CLASSES

If you withdraw from a part-time class or workshop more than 14 days before the class is due to begin, you will receive a full refund of your purchase via your original method of payment (less a $55 administrative fee) or the full amount onto a SPAO gift certificate. If you withdraw between 7 and 14 days before the class is due to begin, you will be refunded the full amount of your payment (less a $55 administrative fee) onto a SPAO gift certificate. If you withdraw from a class or workshop less than 7 days before the class is due to begin, no refund will be issued. Due to the ever-changing circumstances surrounding the COVID-19 pandemic, in-person classes may be moved to take place online or rescheduled, without any refunds or credits issued. If a class is canceled due to circumstances outside our control, we will issue a full refund for canceled classes that cannot be rescheduled online or in-person.

A SPAO gift certificate can be used for any part-time classes, workshops or private mentoring in the future.

A $15 administrative fee applies if a student wishes to switch from one class into another within the same semester. This fee is waived if the class the student is entering is priced higher than the class the student is leaving.

Questions? Contact part-time@spao.ca or phone the SPAO office: 613-562-3824